Billing

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Overview

Obeya Cloud offers four plans to fit teams of all sizes. All plans include unlimited boards, projects, and items. Plans differ in member limits, storage, and advanced features.

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Plans

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Managing Your Subscription

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Upgrading

Upgrades take effect immediately. The price difference is prorated for the remaining days in your billing period.

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Downgrading

Downgrades take effect at the end of the current billing period. If your current usage exceeds the lower plan’s limits:

• Members — You will need to remove members to fit within the new limit before the downgrade takes effect
• Storage — Existing files are preserved but you cannot upload new files until you are under the limit
• Features — Features not available on the lower plan will become read-only

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Payment Methods

Obeya Cloud accepts:

• Credit/Debit Cards — Visa, Mastercard, American Express
• Bank Transfer — Available for annual Business and Enterprise plans
• Invoice — Available for Enterprise plans with NET 30 payment terms

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Updating Payment Method

Go to Settings > Billing > Payment Method to add, update, or remove payment methods. You must have at least one valid payment method on file for paid plans.

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Billing History

View and download invoices from Settings > Billing > Invoices. Each invoice includes:

• Billing period
• Plan details
• Number of seats
• Amount charged
• Payment method used
• Tax information (if applicable)

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Tax Information

Add your tax ID (VAT number for EU, EIN for US) in Settings > Billing > Tax Information. This will appear on your invoices and may exempt you from certain taxes.

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Cancellation

To cancel your subscription:

1. Go to Settings > Billing > Cancel Subscription
2. Select a reason for cancellation
3. Confirm the cancellation

Your data is preserved for 30 days after cancellation. During this period, you can reactivate your subscription and restore everything. After 30 days, data is permanently deleted.